Frequently Asked Questions

Free to sign up and use. We charge a 10% platform fee deducted from each completed payment. No subscriptions, no hidden charges.

Anyone 18+ legally able to work or hire in the United States. We're starting in the Southeast US (GA, FL, NC, SC, TN, AL) and expanding.

Not for residential work in many states, but check your state's requirements. Some states require contractor licensing for certain trades and project sizes.

Yes, for any trade that requires state or local licensing (electrical, plumbing, HVAC, etc.). You're responsible for holding all required licenses.

Click 'Get Started', pick your role (Worker or Contractor), enter your name and email, accept the agreements, and confirm your email. Takes 60 seconds.

Through Stripe Connect (ACH direct deposit). After you and the contractor confirm completion, the contractor releases payment. Funds typically arrive in your bank in 2-5 business days.

No. You're an independent contractor, not an employee. You're responsible for your own income tax and self-employment tax. Contractors will issue you a 1099-NEC if they pay you $600+ in a year.

When you accept final payment, you sign a digital waiver acknowledging payment in full and waiving your right to file a mechanic's lien against the property. This is standard in construction and required by most contractors.

Contractors sign a Payment Commitment when sending you an offer — that's a binding contract. If they don't pay, you can pursue them through the platform's dispute process and through legal channels independently.

Yes. Click on any job to see the contractor's name, business info, ratings, and reviews from other workers.

Posting a job takes 5 minutes. Workers in your area get notified immediately. Most contractors get applications within 24 hours.

Workers self-report skills, experience, and licensing. Many complete optional Stripe Identity verification (verified badge). You can also require insurance and other credentials per job.

Yes. Browse the worker directory, view profiles, and invite individuals to apply to your jobs.

Cancel the offer through the platform. Reach out to other applicants or invite a different worker. Workers who repeatedly no-show get flagged and removed.

Workers are independent contractors by default. You're solely responsible for proper classification (1099 vs W-2) under federal and state law.

Dispute the hours through the platform. The worker can revise. If it can't be resolved, the dispute escalates to TapACrew admin for mediation. Final disputes can go to arbitration or court.

ACH (Automated Clearing House) is the standard US bank-to-bank transfer. Lower fees than card payments, but takes 2-5 business days to clear.

Workers need a US bank account to receive payments. Contractors can pay with bank account (ACH) or credit card.

Stripe holds the funds in escrow during processing. Once released, payments follow normal banking rules. We are not an insurance provider.

Stripe will notify you. You can retry with a different payment method. The Worker isn't paid until the transaction succeeds.

TapACrew is a marketplace platform — not an employer, contractor, or insurer. Disputes about work, payment, or injury are between the Worker and Contractor. We provide platform tools and informal mediation.

Through Stripe Identity. Upload a government ID and a selfie. Stripe verifies and we display a verified badge on your profile.

Workers' comp coverage depends on classification (1099 vs W-2) and state law. Workers are encouraged to carry their own liability insurance. TapACrew is not responsible for injuries.

Workers: General liability insurance is strongly recommended for trade work. Some Contractors will require it. Contractors: Builders' Risk and General Liability are recommended.

Roles are permanent at signup. Contact support if you need to switch from Worker to Contractor (or vice versa).

Yes. Contact support. Some records (transactions, signed agreements, tax records) are retained for legal compliance for up to 7 years.

No. We never sell personal information to third parties. Your data is shared only with service providers (Stripe, Supabase, email provider) for platform operations.

Encryption in transit and at rest, access controls, private storage buckets for sensitive documents, and row-level security in our database.